Shipping policy

Thank you for shopping with Elorielle. We are committed to providing reliable, secure, and efficient shipping services. Please review our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Please note:

  • Orders are processed Monday through Friday.
  • Orders are not processed on weekends or public holidays.
  • Processing times may be extended during peak seasons, holidays, or promotional events.

Shipping Options

Standard Shipping

  • Orders: $0.00 – $49.99
  • Shipping Fee: $10.00

Free Standard Shipping

  • Orders: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Orders: $0.00 – $99.99
  • Shipping Fee: $15.00

Free Expedited Shipping

  • Orders: $100.00 and above
  • Shipping Fee: FREE

Estimated Delivery Time

Estimated delivery times after shipment:

  • United States: 5–10 Business Days
  • International: 7–15 Business Days

Please note that delivery estimates are not guaranteed and may vary due to weather conditions, carrier delays, customs inspections, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–48 hours to become active after shipment.

Delivery Conditions & Limitations

To ensure successful delivery, please review the following information:

  • Incorrect Address: Elorielle is not responsible for delivery delays or failures caused by incorrect or incomplete shipping addresses provided by customers.
  • P.O. Boxes: Standard Shipping to P.O. Boxes is available where supported by the shipping carrier.
  • Military Addresses: We currently do not ship to APO, FPO, or DPO military addresses.
  • Unclaimed Packages: Packages returned because they were unclaimed may require additional shipping charges before reshipment.
  • Address Changes: Shipping addresses cannot be modified after an order has entered processing.

Damaged or Lost Packages

Elorielle is not responsible for products that are damaged or lost during transit.

If your package arrives damaged, please contact the shipping carrier directly to file a claim.

Please keep:

  • The damaged item(s)
  • Original packaging
  • Shipping label
  • All packing materials

These materials may be required during the carrier's investigation.

If you need assistance, please contact our customer support team:

📧 support@elorielle.com

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees required by the destination country.

These charges are not included in your purchase price and are the responsibility of the customer.

Business Address Notice

The address listed below is for business correspondence only and is not our return address.

Please do not send returned merchandise to this address. Contact our customer support team first to receive return authorization and the correct return instructions.

Contact Information

Elorielle

📧 Email: support@elorielle.com

📍 Business Address:

3713 US Highway 259 N
De Kalb, TX 75559
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping or your order, please contact support@elorielle.com. Our customer support team typically responds within 24–48 business hours and is always happy to assist you.